Privacy Policy
Last updated: December 15, 2025
At The Instinct , we value your privacy as a fundamental asset. We operate this store and all related services to provide you with a unique and personalized shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information. By interacting with our website or services, you agree to the practices described below.
1. Information we collect
We only collect the information necessary to provide you with a premium and secure service:
- Contact details: name, address, telephone, email and shipping and billing addresses.
- Financial information: payment and transaction details to process your purchases securely.
- Account and preferences: username, password, settings and user preferences.
- Interactions and transactions: purchase history, items viewed or added to your cart, returns and exchanges.
- Device and usage: information about your device, browser, IP address and activity on our site.
All data is handled with the utmost confidentiality and is not used anonymously for purposes other than your premium experience.
2. How we use your information
Your personal information is used exclusively to offer you a luxury experience:
1. Service personalization: managing orders, shipments, returns, recommendations and experiences tailored to your preferences.
2. Targeted marketing: We'll communicate offers, news, and products to you in a personalized way. You can always choose not to receive these communications.
3. Security and fraud prevention: ensuring secure payments and services, detecting suspicious activity, and protecting your account.
4. Customer service: answering queries, resolving issues and maintaining exceptional service.
5. Legal compliance: complying with applicable laws and regulations, and protecting our rights and yours.
3. Disclosure of information
We only share your information for purposes necessary to provide you with a premium experience:
- Service providers: Shopify and third parties that facilitate payments, shipping, analytics, and support.
- Marketing and advertising partners: only when strictly necessary to improve your shopping experience.
- Affiliates and legal situations: in cases of merger, insolvency or compliance with legal obligations.
We do not sell or share your personal information for external commercial purposes.
4. Data protection
We implement robust security measures to protect your information, although no measure is foolproof. Sensitive information should only be transmitted through secure channels. We retain your data only as long as necessary to provide our services, comply with legal obligations, or protect our rights.
5. User Rights
Depending on your location, you can exercise the following rights regarding your personal information:
- Access, rectification and deletion of your data.
- Portability of your data to other services.
- To object to the processing of your data for personalized marketing purposes.
- Withdraw your consent for any treatment based on it.
To exercise these rights, please contact us using the information provided at the end of this policy.
6. Minors
Our services are not intended for individuals under the age of 16. We do not intentionally collect personal information from minors. If you are a parent or guardian and would like us to delete information about a minor, please contact us.
7. International Transfers
Your information may be stored or processed outside your country of residence. We guarantee that any transfer complies with international data protection regulations, ensuring an appropriate level of security and confidentiality.
8. Links to third parties
Our site may contain links to external sites. We are not responsible for their privacy policies or the security of any data you share there. We recommend reviewing their terms before interacting.
9. Changes to this policy
We may update this policy to reflect operational, legal, or service changes. We will always post the updated version on this site and adjust the last updated date.
10. Contact
For any questions regarding your privacy or this policy, please write to us at:
Email: info@theinstinct.es
Address: Carrer del Bruc, Esparreguera, B, 08292, ES