Shipping policy

THE JOURNEY

The piece is yours. We take care of the journey.

From preparation to delivery, your order has one point of contact: contact@theinstinct.es.

Delivery time

The estimated time to receive your order is 7–14 business days from payment confirmation.

This timeframe includes preparation, shipping, and delivery. Saturdays, Sundays, and holidays are excluded. If a piece or destination has a different timeframe, we will indicate it before you complete your purchase.

Tracking your order

When your order leaves, you will receive shipping confirmation and, if the service includes it, a tracking link to check its progress until delivery.

If an issue arises that affects the estimated delivery time, we will inform you and manage the resolution with the carrier. This does not limit your rights in the event of a failure to deliver.

Destinations and shipping costs

Available destinations and shipping costs are shown during checkout, before payment confirmation.

If you have an important date or questions about your destination, write to us before purchasing. We will check the available options.

Delivery address

Please check the name, address, zip code, and contact information before confirming the order. If you detect an error, let us know as soon as possible; we will check if we can still correct it.

If it is necessary to reship an order due to an incorrect address provided by you or a delivery not completed for a reason attributable to you, we will inform you of the actual cost before agreeing to the new shipment. These costs will not be applied for errors on our part or the carrier's, nor will your legal rights be limited.

If something does not arrive as it should

If your order does not arrive, you receive the wrong piece, or you detect damage, write to contact@theinstinct.es with your order number and a brief explanation. If there is damage, photographs of the piece and the packaging will help us review it.

Let us know as soon as you detect it. This recommendation does not limit your rights to warranty or claims. We will handle the incident and the corresponding solution at no cost when it is our responsibility or that of the transport provider contracted by us.

Returns and shipping costs

In the case of a valid withdrawal from the entire order, we will also refund the standard initial shipping cost. If you chose a more expensive method, the supplement compared to the most economical standard shipping offered is not refunded.

The costs and conditions for returns are detailed in our returns policy, always respecting your legal rights. A defective, damaged, or incorrect piece is handled as an incident.

Customs and imports

For destinations subject to import procedures, taxes, duties, or handling fees may apply. When these are the recipient's responsibility and are not included in the purchase amount, we will inform you before confirming the order. Their amount depends on the authorities and customs processing at the destination.

ACT ON INSTINCT.