Refund Policy

Last updated: 29 September 2026

We want you to choose your piece with confidence. If you need to return it or resolve an issue, here is how.

This policy applies to purchases made at theinstinct.es.

1. Returns

If you purchase as a consumer, you have 14 calendar days from receipt of your order to notify us that you wish to return it, without giving a reason.

Write to info@theinstinct.es, stating your order number and the pieces you wish to return. You can use the form at the end of this policy or any communication clearly expressing your decision.

Once you notify us of your withdrawal, you have a further 14 calendar days to send the return. You do not need our approval to exercise this right.

Return address: Carrer del Bruc, 17, 08292 Esparreguera, Barcelona, Spain.

2. Condition of the pieces

You may try on the garment to check its size, fit and characteristics, as you would in a shop.

If you wish to return it, avoid wearing it beyond that inspection, washing it or damaging it. Include the labels and original packaging if you still have them, and protect the parcel adequately.

Missing packaging or labels does not, in itself, remove the right of withdrawal. If handling beyond what is necessary reduces the piece’s value, we may deduct that loss of value from the refund, explaining and substantiating the amount.

3. Return costs

You bear the direct return shipping costs when returning a piece under your right of withdrawal.

If you have received a defective or incorrect piece, we will cover the costs necessary to resolve the issue.

We recommend keeping proof of postage until the return has been resolved.

4. Refunds

We will issue your refund within a maximum of 14 calendar days from the date you notify us of your decision to withdraw, using the same payment method unless we agree on another method at no cost to you.

We may withhold the refund until we receive the pieces or proof of their return, whichever occurs first, unless we have offered to collect them.

If you return the entire order, we will also refund the original standard delivery costs. Any supplement for a more expensive delivery method you voluntarily chose will not be refunded.

5. Personalised pieces

The right of withdrawal does not apply to products made to your individual specifications or clearly personalised, for example with a name or text you requested. This will be indicated before purchase.

Limited editions and catalogue pieces produced on demand retain the right of withdrawal, unless a legal exception applies.

This exception does not affect your rights if the product is defective or does not match what was agreed.

6. Defective pieces or incorrect orders

If you notice a defect or receive a different piece from the one you ordered, write to info@theinstinct.es with your order number and a description of the issue. Where possible, attach photographs to help us review it.

We recommend notifying us as soon as you notice the issue. You do not have to report it within 48 hours to retain your statutory rights.

For purchases governed by Spanish legislation, we are liable for any lack of conformity that becomes apparent within three years of delivery of new goods.

We will provide the remedy required by law: free repair or replacement and, where appropriate, a price reduction or termination of the purchase with a refund.

7. Withdrawal form

You can copy this form and send it to info@theinstinct.es. Using it is optional.

To: Joan Segura Gómez, at the return address given above.

I hereby give notice that I withdraw from the purchase of the following products:

  • Order number:

  • Product or products:

  • Order date:

  • Date received:

  • Full name:

  • Address:

  • Date of request:

  • Signature, only if submitted on paper:

Need help? Write to info@theinstinct.es.